Refund policy
110% money-back guarantee!
We are so confident you will love our personalised books; we are guaranteeing our products with a 110% money-back guarantee! If you are not satisfied with our service or product for any reason, we will guarantee you 100% refund + 10% more if you are not happy with our services.
Easy returns
You have 30-day from delivery to request a return. Contact our customer service at art@monkeypen.com to start a return. We will send you a return shipping label and instructions on how and where to send your package.
How do we refund your money?
The 100% refund will be credited back to the card you paid with and the 10% will be paid to the PayPal account you provide.